FAQ and AI Support Knowledge Base

You can submit prescription information through the online refill form or contact the pharmacy first. The pharmacy team will confirm the information and pickup timing. Please consult a pharmacist if the prescription details, usage instructions, or validity period are unclear.

The assistant mainly uses published website content, service information, announcements, and reviewed knowledge. It can help with opening hours, service flow, contact details, and general guidance. It will direct medication, dosage, urgent, or personal medical issues to a pharmacist, physician, or emergency service.

If the pharmacy temporarily disables a menu or service, the public page is hidden or blocked at the same time to avoid access to unavailable functions.